Gohar Rahman

Im an IT support professional having experience of over 25 years in the same field. I have served as a professional IT and performed my duties to the fullest. I am an honest, sincere, professional and punctual individual.
During my course of experience in the IT Domian, I have achieved skill to be excellent in the following:
• Managing Repair Centre daily work flow, addressing issues and resolving them.
• Remote troubleshooting & quick solutions to customers for their IT related issues.
• Interacting with clients/customer, understanding their issues and taking resolution steps.
• Attending onsite meetings with customers, explaining our services and support structure and answering their questions and concerns.
My day to day job included but not limited to the following:
• Managing the Repair Centre engineer and trouble tickets.
• Managing Mobile engineers and arranging their tickets.
• Organizing and arranging of spares for engineers and trouble tickets.
• Managing Enterprise level t