About Me
I am a Customer Support Specialist with over three years of experience providing exceptional service in international and local environments. I excel in resolving customer issues, improving satisfaction, and driving team performance.
At CCI Kenya, I led a team to exceed performance targets, and at Sk8city Nairobi, I reduced costs by 15% while enhancing operations and mentoring junior staff. With a Bachelor of Commerce in Operations Management and certifications in Artificial Intelligence and Virtual Assistance, I combine technical expertise with a passion for customer success.
I am committed to delivering solutions that build trust and lasting relationships.
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