About Me
I’m a dedicated professional with over 8 years of experience in customer technical support, primarily within SaaS environments. I hold a my experience with Intuit Quickbooks and Realpages LRO which has equipped me with a strong foundation in technology and problem solving. My experience includes working extensively with Salesforce, where I’ve gained in depth knowledge of its capabilities, from managing ticketing systems to leveraging its data for analytics.
I thrive in roles that require analytical thinking, troubleshooting, and clear communication to resolve technical issues and educate customers on best practices. I’m also familiar with Power BI and data analytics, enabling me to provide valuable insights to customers and stakeholders. I’m fluent in English and adaptable to working across multiple time zones, making me an effective communicator in diverse and remote settings.
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