Isioma Lauretta Egbe

I am Isioma Lauretta Egbe, a customer care representative, virtual assistant and telemarketer with over 3 years of experience in customer service, call center management, and administrative support. In my role as an administrative manager at Clinix Healthcare Ltd, I successfully led a team to enhance customer experience, streamlined call center operations and ensured seamless coordination of dispatch services. My commitment to proactive problem solving resulted in 30% improvement in customer satisfaction ratings and 20% reduction in delivering delays. As a certified virtual assistant with expertise in Microsoft Office, Data entry and Remote communication tools. I excel at providing efficient administrative support. I am skilled at managing calendars, generating reports, and handling high volume correspondence while maintaining attention to details and professionalism. I am confident my expertise in customer engagement and operational coordination would contribute to your organization.