About Me
I’m a multifaceted office professional with extensive expertise in customer retention, quality assurance, and administrative support within call center environments. My career spans organizations including Progressive Insurance, Verizon Communications, and JPMorgan Chase Bank, where I consistently demonstrated meticulous attention to detail and exceptional accuracy while managing multiple responsibilities. At Progressive, I served as a Senior Customer Preservation Consultant, successfully retaining customers by identifying needs and providing tailored solutions. My experience at JPMorgan Chase Bank as a Quality Assurance Coordinator showcases my ability to develop and implement standardized evaluation processes, having created certification tests and audit procedures that improved call monitoring accuracy.
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