James Sulangsawa Jr.

I have a deep passion for music, especially rock and metal, which fuels my creativity and energy. I also have a strong appreciation for art and love spending time with my cats. In my free time, I enjoy watching psychological thriller movies with heavy plot twists, as they keep me engaged and thinking critically.

Professionally, I bring over 6 years of experience in the BPO industry. I spent 5 years as a customer service representative and technical support specialist for Microsoft Xbox. Following that, I worked for a year at Teleperformance, providing customer and technical support for Disney Plus, Hulu, and ESPN+. Additionally, I have experience in content moderation for the Let Go app at TaskUs.

I also ventured into graphic designing for 6 months, a field I am passionate about. My skills include overcoming objections, facilitating paradigm shifts for customers negative feedback, and effectively upselling products and upgrades based on customer profiles in CRM. These experiences h