About Me
I started as a Customer Service associate 8 years ago and supported ebay sellers and buyers via Email and Chat. My main task was to check their account and provide resolution to any difficulties they encountered.
After a few years, I was promoted as a Junior Quality Analyst and later on became a team leader for a group of Quality Associates in completing several tasks/goals such as auditing the responses Email and Chat of the agents. We prepare analysis base on data gathered and present recommendations to improve and exceed goals. We provide suggestions/action plans to Operations Team based on trend/sentiments of the customers w/ regard to product or service delivered.
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$5/hr
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