Jean Maan Verterra Carlos

Highly motivated and results driven Customer Service Professional with 7 years of experience in providing exceptional support and leading dynamic teams. Expertise in managing customer inquiries, resolving issues, and enhancing customer satisfaction across various channels, including phone, email, and live chat. Adept at handling high volume workloads and ensuring timely, efficient responses to customer needs.

As a Team Leader, I have successfully managed and mentored customer service teams, providing guidance, training, and performance feedback to drive excellence in service delivery. With strong leadership skills, I foster a positive and collaborative team environment while achieving organizational goals.

Proficient in managing live chat support, utilizing tools like Zendesk, Intercom, and other chat platforms to provide prompt, accurate responses to customer queries. In addition, I have a proven track record of effectively managing calendars, scheduling meetings, and coordinating t