About Me
I have a strong background in customer support, with experience in various roles that have honed my communication, problem solving, and leadership skills. At WeRush, as an Assistant Supervisor, I led a team of customer service representatives, ensuring we consistently met our service targets and provided exceptional support. I was responsible for training new team members, monitoring performance, and implementing process improvements that resulted in increased efficiency and customer satisfaction.
In my role as a Virtual Customer Support representative at Amazon, I managed customer inquiries and resolved complex issues. This experience taught me how to handle high pressure situations, prioritize tasks effectively, and maintain a customer first attitude. I consistently exceeded performance metrics and received positive feedback for my ability to resolve issues quickly and empathetically.
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