Jerico Punla

Dedicated and customer focused Call Center Agent with 3 years of experience providing exceptional service and resolving customer inquiries. Adept at handling high call volumes, utilizing call management software, and delivering solutions with patience and professionalism. Skilled in active listening, problem solving, and conflict resolution, ensuring customer satisfaction in every interaction. Known for strong communication skills, multitasking abilities, and a proven track record of meeting performance targets. Committed to continuous learning and adapting to new tools and processes to enhance both team success and the customer experience.

Motivated and detail oriented individual with a strong interest in data entry, email management, and administrative support. Quick to learn and adapt to new software and tools, including Microsoft Office Suite and Google Workspace. Highly organized, with a keen eye for detail and a commitment to ensuring tasks are completed accurately and on time.