About Me
I am Joey Jacob. 29 years old from Camarines Sur Philippines. I worked in the BPO industry for almost 8 years. I started as a technical support and customer support representative for more than 6 years. My biggest professional achievement was when I became a quality analyst. In my previous role as a Customer Service Representative, I developed strong communication, problem solving, and organizational skills. I consistently exceeded performance targets, demonstrating my ability to connect with customers, build trust, and resolve concerns efficiently. I believe I am a strong fit for this position because of my proven ability to create meaningful client interactions, my attention to detail, and my dedication to delivering excellent service. My background in both direct customer support and quality assurance uniquely positions me to contribute positively to your team, ensuring optimal client experiences and sustained performance improvements.
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