About Me
my previous task is monitoring agents real time activities within shift on a macro level, this includes tasks such as making sure agents follow schedule adherence, approving offline and online requests if feasible and all metrics related to achieving the key performance indicator KPI that is given by the client. I also cover managing calls in queue versus current available staff which includes data gathering, extraction and interpretation via Excel format in reports such as Attendance Rate, Occupancy rate, staffing Forecasts and the likes
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$10/hr
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