About Me
As a Sr. IT Service Delivery Analyst at CloudFactory, I apply my 5+ years of experience and credentials in IT operations, service delivery, and communication to ensure the optimal performance and availability of cloud based solutions for clients across various industries. I am passionate about solving complex IT challenges and delivering high quality results that meet or exceed expectations.
My core competencies include hardware and software troubleshooting, technical support, incident management, process improvement, and customer service. I am a collaborative team player who can work independently and effectively with diverse stakeholders. I also have strong analytical, organizational, and interpersonal skills that enable me to handle multiple tasks and projects efficiently and professionally.
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