Juliana Oyando

A well seasoned strategic client service professional with experience in overseeing and managing the end to end client lifecycle unto excellent service, office administration and management, operational efficiencies, business retention and increased revenues. Over the years, I have gained skills in service and relationship management, risk management, product management, staff management and business development. Key highlights of my experience include; Effective collaborations that improve client experience, setting up of service structures, implementing and monitoring strategic service metrics and initiatives to improve client experience, Establishing SLA and ensuring accountability, Team coaching and performance management, sales growth and ensuring compliance with the regulators requirements. I have also excelled in bringing in business by acquiring and nurturing both short and long term business relationships that have resulted in consistent realization of revenue. With a high co