Julius Gonzales

Experienced BPO professional; CSR, TSR, QA with RPO and VA experience.

Independent Contractor/Freelance:
• Virtual Legal Assistant virtual assistant for lawyers at an Ohio based law firm and its clients handling debt 90 day debt settlement and foreclosure cases.
• Process Trainer Virtual Assistance Services US Logistics, training and development.

RPO:
1+ years US Recruiter II Account POC, includes leading a team, training & development, client relationship management, candidate sourcing, screening, interviewing, submitting prospective candidates for a specific role, job offer, start end to end, termination. Recruitment Analyst, resume formatting, online exam proctoring and other admin tasks.

BPO:
• 5+ months Hotel Reservations experience, 5 months inbound voice and 1 month inbound chat/ messaging.
• 3+ years Quality Assurance Analyst experience supporting various accounts.
• 5+ years Customer Service, Technical Support and Collections experience supporting various accounts