Kombo Namale
Nairobi, Kenya
GLOBAL SENIOR SPECIALIST CUSTOMER VALUE AND EXPERIENCE
Local Time - 05:53 PM
About Me
I am an accomplished technical support service professional with progressive experience providing exceptional leadership and strategic solutions to ensure customer service levels are exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Adept in monitoring and measuring service metrics. Extensive cross functional expertise in relationship management and the development of integral process improvements. Develop and implement resource efficient procedures focused on customer satisfaction, ensuring timely delivery of requirements to achieve retention and loyalty. Out of the box thinker and expert negotiator, able to establish rapport with clients that leads to trust and achievement of win win solutions
for the client and the organization.
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$15/hr
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