Kristoffer Pimienta
, Philippines
Workforce Manager / Business Analyst/ Scheduler / Admin Assistant
Local Time - 11:54 PM
About Me
Over 15 years experience working in a Contact Center environment with over a decade of experience in Workforce Management, Performance Insights and Business Intelligence. Currently the lone global workforce lead for the largest search engine for AdWords. Background includes workforce planning and optimization, business analytics, real time monitoring of key metrics, analyzing trends, forecast accuracy and schedule performance, and making continuous improvements to WFM processes to ensure service levels are consistently met.
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$15/hr
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