About Me
A well established process consultant in the field of ITIL Change and Incident Management spanning across various domains like BFS, Energy and Utilities, Hitech and education.
Primarily responsible for controlling, authorizing, governing and streamlining the change management process with respect to ITIL and Industry lead best practices.
Identify Areas of Opportunities and Service Improvement by evaluating the real time data based out of the Service Management tools like Service Now, Remedy, Freshdesk.
Effective Communication and collaboration with multiple stakeholders involved in Service Delivery and Service Assurance.
Establishment of process standardization through Continuous Improvement of functions and processes as per ITIL.
Ensure the KPIs are met as per the Service Level Agreement and Underpinning Contract.
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$6/hr
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