About Me
I am a dedicated IT professional with over 2 years of experience in application support, technical troubleshooting, and client focused solutions. I have a strong background in providing Tier 1 and Tier 2 technical support for enterprise systems, ensuring efficient operations and user satisfaction.
Proficient in SQL development, incident management, and root cause analysis, I excel in solving complex technical issues and clearly communicating solutions to non technical users. My hands on experience with JIRA and customer relationship management tools enables me to efficiently prioritize tasks, manage workflows, and drive continuous improvements in processes.
With a keen attention to detail and a passion for problem solving, I am eager to contribute my expertise in technical support and digital workflows to dynamic, collaborative teams.
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$22/hr
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