About Me
Hi Im Lok Verma, As the Operations Manager at HDFC Banks North Indian Headquarters for Wholesale Banking Operations, I oversee customer information management across 7+ states and 2000 branches. My focus lies in optimizing retail liability operations to enhance customer experience. Leading a team of 4 members, I ensure smooth operations within stipulated Turnaround Time TAT while managing escalations effectively. Currently, our focus is on an error free project aimed at reducing processing errors from 11 13% to 0.5 1%. Through strategic solutions, we have already achieved a 6% reduction, demonstrating our commitment to operational excellence and customer satisfaction.
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$41/hr
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