Maljinie Withanage

I have more than 10 years of total experience in Customer Service, Call Centre, Complaint Management and Sales & Marketing. My last employer was the biggest telecommunication service provider in Sri Lanka where I worked as an Account Manager in Corporate Sales. My individual KPI’s included 100% customer retention, LKR 1.8 mln of new revenue generation which monthly target included LKR150,000 a month, 5 new acquisitions for a month by cold calling and referral, 90% collection from the existing customers and 10% total revenue growth each year despite of the tariff reductions/discontinuation of services etc. My work day included warm calling, product presentations, coordination with internal teams for continuous monitoring of implementation, educate customers on new products and services, sales pipeline management with strategy development for new leads, customer visits and update management on product modifications/requests of new challenges in the market to maintain the number one posit