About Me
Experienced Customer Service Operator with 13+ years in the industry, recognized for exceptional performance. Proficient in high volume call center environments, achieving outstanding system navigation and resolution rates. Skilled in complaint handling and complex requests, consistently meeting KPIs. Currently excelling as a Data Capturer Operator at Kapsch TrafficCom, ensuring adherence to strict quality and productivity targets. Previously, thrived at Electronic Toll Collection, delivering superior customer service and driving cash and card transactions. Proven ability to support sales and enhance brand equity at South African Breweries. Certified in Office Administration with comprehensive skills in CRM, SAP, and E natis software.
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