Maricel Ramos
Caloocan City, Philippines
Data & Reports Analyst | Customer Service Specialist
Local Time - 09:14 AM
About Me
I have done data/reports generation, processing and analysis relating to Operational activities and performance for 6 years with Shell. Working daily with large amount of information and interacting with global stakeholders equipped me with adept knowledge and skills in the following fields:
1. Operational Reporting and Business Intelligence
2. Stakeholder engagement
3. Handling & establishing MIS needs of newly set-up accounts
4. Scheduling and Forecasting, Capacity Planning/FTE sizing
5. Excel, PowerPoint, SAP Business Object, CRM and ERP, Oracle
CRM and ERP, SharePoint, and LiveLink
I also worked as a frontliner for several years with Sykes under MCI Communications account US Telco and with Shell US Fuels, acknowledging and assisting diverse clients through phone and e-mail. I handled basic to complex concerns of both general public and channel partner customers.
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$10/hr
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