About Me
A skilled AP Sustainability, Feedback and Escalations Specialist and a Quality Analyst, with more than 10 years experience in BPO a fast paced environment that demands strong organizational, technical, and interpersonal skills.
Skills include:
◼️ Drives individual and organizational metric results.
◼️ Create analytics and action plans to address process or knowledge gaps.
◼️ Review, confirm and report compliance.
◼️ Perform quality inspections and document findings
◼️ Creating error trend analysis and scorecards and proposing immediate action plans.
◼️ Act as point of contact for policy/procedure updates.
◼️ Develop/maintain audit processes
◼️ Facilitates Calibration sessions.
◼️ Generates timely and accurate reports.
◼️ Performs quality analysis
◼️ Root cause analysis
◼️ Facilitates meetings with onshore auditors, Operations and SME to ensure that processes are aligned to current client business rules.
◼️ Manage complaints from clients and internal team.
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$10/hr
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