Maryjane Onyejaka

My name is Maryjane Onyejaka, and I am a customer support agent. I have been a customer support agent for the past 3 years, and within that time, I have built up transferable skills that will be beneficial to any organization I work at.

I started my journey as a customer service representative at Fidison Pharmaceuticals, and during my time there, I increased customer satisfaction by 50%. I did that by introducing the Freshdesk CRM tool to my team leader because at that time, we weren’t using any CRM tool. After the CRM was implemented, it increased our customer satisfaction, and we were able to cross sell and upsell.

I moved to Creators Hub in April 2023, and there I was a customer support specialist and a technical support agent. During my stay at Creators Hub, I helped improve customer satisfaction by 30% by troubleshooting and resolving their concerns, thereby reducing irate customers and gaining returning customers. I was also opportune to help onboard new team members and train