Mary Mahinda

With a solid foundation in customer support, technical assistance, and content management, I bring a diverse set of skills and a proven track record of success in enhancing customer experiences and optimizing service operations. Over the past several years, I have honed my ability to deliver exceptional customer service, manage technical support teams, and lead projects that drive efficiency and improve customer satisfaction. In my most recent role as a Customer Support Agent at Influx Inc., I handled up to 120 customer inquiries daily via email and live chat, consistently maintaining a Customer Satisfaction CSAT score above 80%. I played a key role in streamlining support processes, reducing response times by 20%, and enhancing team productivity through effective use of CRM systems such as Zendesk and Salesforce. My proactive approach to troubleshooting and client relations contributed to a 25% improvement in technical support response times and a significant increase in customer re