Mfoniso Imaikop

I am an experienced Customer Service Representative and Administrative Professional with over 5 years of hands on experience in customer service and administrative roles, I have honed my ability to provide exceptional service and streamline business operations. My career has been centered around delivering high quality customer interactions, both in person and through various communication channels, ensuring customer satisfaction and loyalty.

I have a strong background in Customer Relationship Management CRM systems, which has enabled me to effectively manage customer data, track interactions, and optimize service delivery. My expertise in customer support includes handling inquiries, resolving issues, and providing personalized assistance that meets and exceeds customer expectations.

In addition to my customer facing responsibilities, I have played a pivotal role in administrative tasks, where my attention to detail and organizational skills have been instrumental to the business.