Michael Nwigwe

I am a dedicated and results driven Technical Support Specialist with experience providing high quality customer service and troubleshooting support in fast paced environments. With a strong background in SaaS products, SQL databases, and system integrations, I excel at diagnosing complex technical issues and delivering effective solutions to meet customer needs.

Having worked as a Technical Support Agent at Tek Experts, I developed a comprehensive understanding of IT systems and client management. I have a proven ability to manage multiple cases under strict SLA requirements, ensuring timely issue resolution and customer satisfaction. I am passionate about using my technical expertise to improve workflows, enhance user experiences, and build lasting customer relationships.

Key strengths include:

Technical Troubleshooting & Problem Resolution
SaaS Product Support & Integration
SQL Database Knowledge
Customer Relationship Management
SLA Compliance & Case Management
I am committed to