Michael Osopale

I am an ambitious, hardworking & talented individual, with vast experience in managing teams ranging from about[removed]agents, remotely, on site & hybrid work model, in diverse customer service, customer support & customer experience teams, in Corporate branding NPL, Broadcasting company Multichoice, Oil & Gas Total Energies, Telecoms Airtel & Fintech Fairmoney & MTN Intelligra for more than 8yrs. A highly motivated team manager, who has an intimate approach to managerial & leadership challenges, with a strong focus on the clients & company. Exceptionally characterized by innate leadership abilities, to build & lead teams to achieving agreed goals in customer engagement activities, leading to high level customers/Clients’ satisfaction, retention & exceptional customer experience. I am keen to utilize my customer service, coaching & managerial skills/experience within the Contact Center or Customer Service/Support/Operations department in a fast paced & challenging industry.