Mohammed Adnan

As a highly skilled and experienced Freelance Technical Support Engineer, I specialize in diagnosing and resolving complex hardware and software issues with efficiency and precision. With a deep understanding of operating systems Windows and a strong background in network troubleshooting and security, I offer top notch support tailored to each clients unique needs. My commitment to exceptional customer service is evident in my clear, concise communication and my ability to maintain professionalism under pressure. I excel in documenting support requests, creating knowledge base articles, and performing routine system maintenance to ensure seamless operations. I am adept at working independently, managing time effectively, and utilizing ticketing systems and remote support tools. My technical expertise is complemented by certifications and experience with cloud services and scripting, enabling me to deliver comprehensive solutions and contribute to ongoing improvements.