About Me
Dynamic Workforce Analyst with over 2 years of experience in real time
operations and customer service. Proficient in monitoring call volumes,
evaluating schedule adherence, and ensuring compliance with service level
agreements. Successfully flagged schedule non adherence and contributed to
continuous improvement initiatives. Proven track record in optimizing
operational efficiency through data analytics and real time reporting. Equipped
with the skills to enhance service delivery and meet the demands of fast paced
environments.
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