Mohnish Pawar

Hi,

I have 9.5 years of experience working in an international BPO for a voice process. Until I worked there, I wore multiple hats including that of a customer service representative, a call and data quality analyst, and a process trainer. I worked as a team lead for a short period and assisted in the team’s operations as a supervisor. Working extensively for an international call centre improved my verbal and written communication. Being a supervisor required extensive work on the MS suite Excel, Word to prepare status reports and documents requiring writing and formatting statements of work. I haven’t used ChatGPT before but am willing to learn. During my tenure as an agent and supervisor, I had to perform occasional web research on records for effective completion. I have written a couple of articles trying to do blogging. Working as a team lead involved maintaining employee spreadsheets. As a call and data quality analyst, data validation was performed to ensure data accuracy.