About Me
Hello! Im Monica, a 30 year old mother with a Bachelor of Science in Tourism Management. With over five years of experience as a Customer Service Representative specialist in the Tourism Industry, I excel in addressing clients concerns through emails, chats, and calls for both business to business B2B and business to consumer B2C clients. I have received commendations for developing efficient email and chat templates that helped us meet service level agreements in record time. My commitment to exceptional service and adherence to standard operating procedures and company guidelines is unwavering. I am dedicated to continuous learning and skill enhancement to support our teams success.
I am looking forward to the opportunity to contribute to your teams success with my skills.
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