About Me
I’m Munira Patel, a bilingual and results driven SAFe Scrum Master and Six Sigma Green Belt professional with over 20 years of experience delivering impactful results across industries.
My expertise includes:
Documentation Management: Creating and maintaining detailed reports, process maps, and user guides to drive alignment and clarity across teams.
Customer Service Excellence: Leading initiatives to improve customer service workflows and implementing 24/7 call center solutions to boost customer satisfaction.
Call Center Operations: Enhancing call center processes to improve efficiency, reduce costs, and deliver seamless customer experiences.
Creative Problem Solving: Designing innovative strategies to optimize workflows and improve team performance.
Administrative Support: Organizing workflows, managing schedules, and supporting operational efficiency.
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$50/hr
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