Nelly

I am a highly motivated and detail oriented Virtual Assistant with over three years of experience in customer support and administrative services. I am quick to learn, task driven, and thrive on building efficient processes that streamline operations. My background has allowed me to develop strong customer service skills, exceptional rapport building abilities, and a deep commitment to excellence in every task I undertake.

Customer Support Expertise
✔️ Professional and friendly phone manner
✔️ Email, ticket, and phone support
✔️ Strong ability to understand customer needs and deliver solutions
✔️ Skilled in de escalating situations and turning negative experiences into positive outcomes
✔️ Empathetic, patient, and calm approach to customer interactions
✔️ Excellent time management and problem solving skills.
I am committed to delivering high quality, accurate, and efficient services. Let’s work together to ensure seamless operations and outstanding customer satisfaction!