Nida Shaikh

With an exceptional experience as a Customer Support, spanning more than 8 years, I have leveraged my skills as a good listener and communicator. I have mastered communication techniques, became proficient in CRM softwares like Zendesk, Salesforce and Smartassist. I am a quick learner and can immediately understand and adapt the core products or services of the company I work for. I can handle a large number of calls and tickets with efficiency and empathy, and I have received tremendous positive customer feedback. I have resolved 80% of tickets in First response and have mastered customer relationship management CRM software, handling a wide range of customer inquiries with a high satisfaction rate, providing 95% of customer satisfaction overall in my career. My goal is to serve the organization with all my skills and experience, build trust in the customers towards the company, provide excellent customer service and support and drive successful cross team collaboration.