About Me
8+ years of experience in customer support with expertise in strategic planning, team leadership, and process optimization in Health Care and Font Development.
Tools: SQL, Crystal Reports, Fresh Desk, Odoo, JIRA, Excel, Exotel, Cam Studio, Windows Movie Maker
Oversee the daily operations of the customer support team, ensuring high quality service delivery.
Lead, mentor, and train a team of[removed]customer support representatives, fostering a collaborative and productive work environment.
Collaborate with cross functional teams to address customer feedback and drive product and service enhancements.
Utilize CRM and support tools to streamline processes and improve efficiency.
Handle escalated customer issues, providing timely and effective resolutions.
Managed a team of[removed]support agents, ensuring adherence to service level agreements SLAs and company policies.
Delivered exceptional customer support through various channels including phone, email and live chat.
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$3/hr
Total Earnings
$ 0
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