Nikki Garcia

Hi, my name is Nikki Garcia and Ive worked as a Customer Solutions Officer for almost 4 years in a Telecommunications Company. Working in sales and aftersales for almost 4 years helped me to build confidence and taught me the importance of customer loyalty. One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect with people. Over the course of my previous job, I was able to establish some strong customer relationships resulting in an increase in sales. After that, I worked as a Customer Care Staff for almost 1 year in an Australian Company and my tasks mainly involved answering customer questions via email and chat, and it also helped me improved my written communication skills. Throughout my career, I have developed strong problem solving skills and a sharp focus on conflict management. Moreover. I have developed the skills to deal with demanding individuals as well as improve my communication skills. Honestly, I possess