Noor Qureshi

I embarked on my customer service journey with IBEX Global, where I served as an Email and E chat Support Agent. In this role, I honed my skills in pressure handling and demonstrated an unwavering commitment to achieving customer satisfaction. Handling email inquiries and engaging in real time chat interactions, I successfully navigated complex customer concerns, showcasing my ability to provide efficient and effective support.

Building on this foundation, I transitioned to Telenor Bank, a reputable organization where I contributed to their Easy Paisa campaign. Here, my responsibilities extended to managing customer complaints with a focus on swift resolution. I played a pivotal role in addressing issues, ensuring that each customer interaction was not only resolved but also left a positive impact.

Presently, I am proud to be part of the UAE campaign at an on call contact center, serving as a Front Desk Customer Service representative. In this dynamic role, I deal with a diverse port