Nurfitria Farhana

With over 8 years of experience in customer support and service, I have developed a strong expertise in managing customer relationships, resolving complex issues, and leading teams to deliver exceptional service. Throughout my career, I’ve worked closely with cross functional departments to ensure smooth communication and collaboration, aligning customer needs with company goals.
I excel in problem solving and am skilled at acting as the main point of contact between customers and internal teams, ensuring issues are addressed quickly and effectively. My experience has allowed me to develop a deep understanding of customer pain points, which I use to provide actionable feedback to product, marketing, and other departments.
A key part of my role has been to create training programs, mentor staff, and ensure that all team members are well equipped with the knowledge and tools to succeed. I am passionate about creating customer centric strategies that drive satisfaction and loyalty.