Onyinye Nwakozor

Im a customer support agent and also experienced in virtual assistant.
I have interest in helping, persuading and organizing customers area.
Im experienced in supervising the daily operation of customers, creating a reliable customer loyalty program, interacting with customers, and handlin customers queries and complaints in a timely manner.
I help to create positive brand experiences for existing and new customers in order to support company expansion goals and reduce the possibility of churn and contraction.
Im tact and diplomacy when dealing with difficult situation, ability to supervise and lead teams of customer service assistant.
Im very creative and able to come up with new ideas to improve customer service standard
My Software skills :
MS Office Word Excel PowerPoint Outlook
CRM Apps like oracle Siebel Zendesk, HubSpot, , teams, intercom, Trello salesforce, and slack.


Communications & File Hosting Service Apps:
Skype, Google hangout, zoom
Microsoft Office
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