About Me
I have over eight years of experience as a customer service specialist and a customer technical support engineer in the financial services and information technology sectors. I have developed competencies in service delivery, customer service management, technical touchpoints evaluation, customer lifecycle management, and customer insight and analytics.
Currently, I work as a customer technical support engineer at Fireflies.ai, a leading SaaS company that provides AI powered meeting transcription and note taking solutions. I provide superior customer service and assistance to users across Europe and North America, using various cloud based tools and platforms, such as AWS, Azure, Google Cloud, Salesforce, and Microsoft Dynamics 365. I also collaborate with cross functional teams to launch new digital products, improve customer experience, and increase customer retention and satisfaction rates.
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$20/hr
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