Palesa Moloi

In my previous role as a Customer Service Representative and Team Leader at [Previous Company], I developed a deep understanding of what it takes to provide outstanding customer support. My career has been marked by a consistent focus on resolving customer issues promptly and effectively, as well as overseeing the operational aspects of order fulfillment. Key highlights of my experience include:

First Contact Resolution: I am committed to resolving customer inquiries and issues on the first point of contact. By actively listening, employing problem solving techniques, and utilizing in depth product knowledge, I have consistently achieved high first contact resolution rates. This approach not only enhances customer satisfaction but also reduces the need for follow up interactions, contributing to operational efficiency.

Order Fulfillment: My role involved overseeing the end to end order fulfillment process, ensuring accuracy and timeliness. I managed order processing, tracked shipment