About Me
With over 10+ years of experience in customer service, technical support, and team leadership, I bring a deep understanding of managing teams, optimizing processes, and delivering exceptional results. My background in driving performance and maintaining client satisfaction in industries such as banking, telecom, and technology has equipped me with the skills necessary to excel in this role.
In addition to my leadership abilities, my technical expertise is a key asset in ensuring smooth service delivery. Throughout my career, I have been involved in troubleshooting, process optimization, and the use of CRM systems, including Salesforce, to track and manage customer interactions. This technical knowledge allows me to adapt quickly to new tools and platforms, ensuring that I can efficiently handle and record customer data.
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