Phyllis Waweru

I am Phyllis Waweru, a dedicated Customer Support Representative with a strong background in customer service and technical support. I have over five years of experience in resolving customer queries, recommending solutions, and guiding product or service features. My technical skills include proficiency in Microsoft Office, JIRA, Microsoft Outlook, Zendesk, CRM, and Zoho.

In my current role as a Technical Customer Support Specialist at Wound Pros LLC, I partner with various teams to coordinate solutions, troubleshoot software and hardware issues, and provide excellent customer service. Previously, I worked as a Customer Service Officer at the State Bank of Mauritius, where I maintained positive business relations and ensured customer satisfaction.

My competencies include excellent account management, planning and organization, quality assurance, self direction, attention to detail, and creative problem solving. I am particularly skilled in using Zendesk tools to deliver high quality