About Me
I am an IT support professional with a proven track record in user and web administration. Since January 2022, Ive progressed from a Service Desk Agent to a Service Desk L2 Team member, demonstrating my expertise in troubleshooting, issue resolution, and team collaboration. In my current role as User and Web Admin Support, I effectively manage user accounts, permissions, and website related tasks, leveraging tools like Active Directory, Azure, MS Office, Mimecast, and ServiceNow. I prioritize smooth operations, security protocols, and top notch end user support. With a strong commitment to adaptability, continuous learning, and team efficiency, I deliver high quality service and support, exceling in both technical issue resolution and web administration optimization
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$4/hr
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