About Me
As a Subject Matter Expert with over 1.8 years of experience, I have gained extensive knowledge in both agent and non agent roles. My expertise includes handling customer complaints, problem solving & issue resolution, real time product & technical related support, customer relationship management, communication as well as Queue Management & driving Service Level, Team handling and management such as, Attrition & Shrinkage, driving KRAs to achieve KPI, Pre Shift Briefing and Hygiene. I also possess the knowledge of Occupancy, Utilization, Forecast Deviation, hold & held, etc.
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$3/hr
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