About Me
With 6 years of experience in IT support, I have honed a diverse skill set that includes:
Technical Expertise: Proficient in Windows Server, Windows 10, Linux, and Microsoft Office 365 administration. Skilled in network troubleshooting, creation, and design, including LAN and WAN. Experienced in hardware troubleshooting, upgrades, and data migration, as well as software installation and VPN setup.
Customer Service & Support: Adept at providing exceptional help desk and remote user support. Committed to ensuring customer satisfaction and effectively managing service level agreements SLA. Skilled in handling sensitive information and critical incident stress management.
IT Infrastructure & Operations: Experienced in IT infrastructure management, IT hardware support, and IT operations. Capable of managing backup and recovery systems, system performance, and service desk operations. Proficient in using ServiceNow and other IT service management tools.
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