About Me
Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems. Possess effective communications skills, and work well . Assisted customer with Hardware, Software and Wireless related issue namely installation of the Operating system using Dell supported tools and Microsoft application. Also support technical field officer for desktop, printer, hardware and laptop support
Operating System - Windows server 2008 AD configuration, Windows XP, Windows 7, Windows 8, UNIX, VMWare Workstation.
Hardware - CompTIA A+, Server+, Dell Desktop and laptops, configuring wireless router.
Software - MSOffice 2007; 2010,
Scripting - Windows PowerShell
Tools - BMC Remedy, VMware, Teradata, ITSM, Servicenow
Management – ITIL V3 – Foundation, Escalation Management, PMP, Six sigma.
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