Regina Aquino
Angeles city, Philippines
Customer service representative/ Technical Support
Local Time - 08:01 AM
About Me
With over 6 years in the BPO industry, I have excelled in technical support, account management, and agent mentoring, culminating in a supervisory role. Consistently earned 100% customer ratings for exceptional listening, communication, and problem solving skills. Resolved an average of 39+ customer complaints and inquiries daily, achieving a 100% positive customer review rate. Analyzed customer surveys to drive improvements in service quality, resulting in increased positive feedback. Recognized as a top 2 Tech expert with a performance rating of[removed]%. Ranked as the top mentor, successfully coaching a team of 12+ call agents on effective customer support strategies, surpassing call rate targets consistently
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$3/hr
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